The Institute operates dedicated channels for each category of enquiry — from project and partnership work to regulatory obligations such as complaints, whistleblowing and data-subject rights.
Every category of enquiry has a dedicated channel, a defined point of contact and a committed response time. Regulatory channels — complaints, whistleblowing, data-subject rights — follow the procedures set out in our Legal section.
For general enquiries, use the form below or write to [email protected] directly.
Head office in Pristina, Kosovo. Regional and representative presences to be confirmed as the Institute scales across the Western Balkans.
Str. Xhavit Mitrovica nr.30
10000 Prishtina
Republic of Kosovo
KST Institute Ltd. — legal successor to MSC Group SEE Ltd.
Monday – Friday · 09:00 – 17:30 CET
For on-site matters: via the Project inquiries channel below.
General 2 business days · Projects 3 days · Media 48 hours · Regulatory channels per procedure.
Each channel has its own point of contact, confidentiality framing and service level.
[email protected]
SLA · 2 business days 02[email protected] — for RFPs, ITTs and institutional briefs.
SLA · 3 business days 03[email protected] — for JVs, consortia and framework agreements.
SLA · 3 business days 04[email protected] — supplier and procurement matters.
SLA · 5 business days 05[email protected] — applications, experts network, internships.
SLA · 10 business days 06[email protected] — enquiries and interview requests.
SLA · 48 hours 07[email protected] — ESG matters, EU Taxonomy queries, CSRD.
SLA · 5 business days 08[email protected] — course enquiries, corporate training, cohort registration.
SLA · 2 business days 09[email protected] — ISO/IEC 17020 / 17021 obligation.
SLA · acknowledge 5 days · respond 30 days. Procedure. 10[email protected] — confidential channel per EU Directive 2019/1937.
SLA · acknowledge 7 days · feedback 3 months. Policy. 11[email protected] — GDPR Articles 13 – 22 requests.
SLA · within one calendar month. Privacy policy.Use the form to reach the Institute. For category-specific enquiries, please use the dedicated channel above to ensure correct routing.